¡ñOur kind guarantee©ú
Our crystal crafts are not only made from best-selected material but also passed the strict quality control system from purity, tension, contamination, bubbles, angles and size. We try our best to make the best crafts our esteemed clients. Quality, reliability and first-class customer service are the three fundamental principles for our success. Please contact us directly if you have any suggestions and complaints with our products or service.
We are willing to handle it properly with heart. In addition, we will make sure you can receive what you want on time with satisfaction.

¡ñFAQ (frequently asked questions)
1. How to know the item price?
If the products you want are showing on our website or on the picture album, you just tell us the ¡¡ product number if the products need your personal designs and requirements, please tell us the ¡¡ following information so that we can offer the price immediately.©ú
1) model and measure of the products (you had better have drawings, samples or product photos)©ú
2) quantity and expected time for delivery©ú
3) If you need sandblasting and inner sculpture, please inform us at the same time.
4) your detailed contact method
Notes: generally speaking, our prices include the tax for common gift boxes if there are no such ¡¡ requirements, please inform us beforehand.

2. What is the minimum order quantity you want?
Normally, there is no limit for the minimum order quantity. The minimum order quantity is subject to the demand of our esteemed clients.

3. What is your principle for the samples?
We can deliver common samples worth not too much if customers are willing to pay the shipping cost. If samples are made on basis of customers¡¯ needs, we will ask for the samples fees only if we receive the order from you. If samples involving laser inner sculpture, please contact our marketing department because it involves plate-making
issue.

4. Normally, how long will it last before delivery?
As usual, one week is enough after your order to deliver your goods. But for some gifts with small quantity and less complicated crafts, we can deliver earlier before the deadline. If customers need urgent orders, we can negotiate the time for delivery but you have to pay some extra expenses.

5. What is the common means of shipping normally?
Normally, we send samples by express, but for the orders, we use many ways such as by vehicles, loading, airfreight and home delivery. If there are some special demands, we can make negotiation.

6. What is your accepted payment?
We are welcome customers to send Telegraphic Transfer if there is a small amount for samples or products fees. But for the big amount, we accept payment by draft or we can discuss other payment.

7. What are the business hours?
Business Hours:
From Monday to Sunday
Morning: 8:00-11:30
Afternoon: 12:30-17:00